• Summary

    I am a Senior Technical Specialist at Ventera Corporation, having professional experience including project/resource management, process engineering, data migration, software architecture, service-oriented architecture and design, data analysis, production support, and QA testing. Industry expertise includes Network Engineering system design, Cell Tower/Site Management software solution design, spectrum asset management, and bank card services systems. I have significant experience in reviewing and authoring requirements, analyzing complex systems, processes, and databases to identify gaps, and working with all levels of management to mitigate risk and provide a complete solution. In addition, I have exposure to all major areas of IT, including software development, technical operations management, quality assurance, and process engineering. I have frequently made business solution recommendations to senior management, based upon data analysis. My technical expertise includes a multitude of programming languages, database design, data analysis, data migration, IT project planning, IT project management, Enterprise Resource Management, and change management. I have led several small-to-medium sized projects, and served as technical lead for initiatives as well.

  • Experience

    United States Government

    Reporting Project Manager/Analyst Oct 2011 - Present
    Consultant with GSA Public Building Service (Federal Government's Real Estate and Construction organization) to develop automated reports for many federal systems, including the Meridian Systems Proliance tool, which has over 3,000 users at GSA PBS.

    Ventera Corporation

    Senior Technical Specialist Mar 2005 - Present
    Provides business process/IT solutions for large clients. Expected to operate independently, often in challenging client situations. Responsibilities are project-specific, ranging from software application support to project management to proposals.

    T-Mobile

    Consultant/Project Manager for Cell Rehoming Application Jan 2010 - Jan 2013
    T-Mobile needed a new, standalone application to support this support for cell configuration/rehoming features. Because configuring and rehoming of cells can affect multiple downstream systems, the solution needed to be both highly reliable for the engineering resources and required numerous inbound/outbound data interfaces.

    With an eight-person team, we began by reviewing the existing business processes and data structures used in the cell configuration/rehoming activities. In doing so, I not only sought out the replacement of the existing features, but also several opportunities to enhance both the front-end and the data interfaces. On the front-end of the new application, the search feature for cellsites and sectors was greatly improved to result in a faster, higher-quality user experience. The interfaces were also completely redesigned and rebuilt to be real-time instead of relying on older technology. The outcome introduced a high-quality application to 500 engineering users, to date allowing for the alteration or configuration of all sectors in the network.

    During this period following the release. I concurrently managed the Production Support process as well.

    AT&T

    Data Warehouse Project Manager Apr 2011 - Dec 2011
    I managed a project to both design and develop a data warehouse solution for the AT&T site management solution. The site management system is a custom configuration of the Meridian Proliance product, and in partnering with Meridian Systems, my team and I became keenly knowledgeable of Proliance components, and the construction of a reporting data warehouse solution for a Proliance implementation. Using an iterative methodology in concert with the phased software releases, I led the design and development of a Cognos-based framework models serving dozens of reports used by a large user community, including senior AT&T leadership.

    T-Mobile

    Project Manager for IP Backhaul Application Aug 2009 - Jan 2010
    The T-Mobile Engineering Systems team needed to create an application which ensured consistent practices for the conversion of the UMTS network to an IP-based backhaul. I managed a ten-person team of analysts, developers, and senior architects to create a high-profile web-based application which centrally stored all potential addresses for the major network switches, as well as the existing cell sites. With the prototype delivered in less than six weeks, several enhancements were requested for further integration into the enterprise, tying the application closer to the business processes.

    T-Mobile

    Project Manager for Web Service Integration Nov 2008 - Jul 2009
    I managed a six-person team of developers and senior architects in the creation of several advanced interfaces which supported both a new tower management application and 25 additional applications. Given the incredible complexity, I leveraged previous knowledge of both the requirements and the data model to advise the architects/developers in the creation of the web services. Working with my team, I coordinated a solution which would reduce significant risk to the overall project timeline by developing several shared interfaces. In addition to this current interface development, I had created an architectural roadmap for his client in an effort to depict recommendations for T-Mobile Engineering & Operations to improve service, quality, efficiency, and timeliness.

    T-Mobile

    Business Analyst/Database Developer Jan 2008 - Jul 2009
    I was faced with the challenge of fitting approximately 1500 data elements from a legacy system into a newly-developed data model. Working with a very small team of developers and database administrators, I utilized prior understanding of both the legacy systems and new requirements/design to map the old database values to the new model. The complexity was compounded by the coordination required with an offshore development team, and stakeholders spread across a wide geographic area. Working with both the internal team and the stakeholders, I mapped all required elements to a new data model while advising developers on how to transform data in concert with the new requirements. When faced with a resource constraint, I began assisting in development and testing of the scripts, and continued to support the team as needed for several months afterward.

    T-Mobile

    Business Requirement Analyst Nov 2006 - Dec 2007
    I was engaged in an initiative to redesign a tower management application used by 4000 users. The effort began with months of requirements gathering and business process mapping, and followed with a detailed design. The project comprised both business process engineering and technical design, due to the countless integration points amongst 26 functional areas. Leveraging my process engineering and application development background, I was able to devise carefully planned solutions for the users.

    Sprint Nextel

    Production Support Manager/ Business Analyst Mar 2005 - Nov 2006
    I served as the lead IT Support contact for a business vital asset-tracking tool which tracked Wireless Spectrum assets. My main duties included meeting with users to troubleshoot issues, dispatching requests/problem reports to team members, updating the 300-user population with situation reports, and directing activities during Production events. Additionally, I designed dozens of new user functions for the application, in addition to testing them and working closely with the development staff. To help manage user demand, I saved crucial database administrator hours by utilizing my SQL skills, constructing queries for a multitude of users.

    JP Morgan Chase & Co.

    Senior Process Analyst 2001 - 2005
    Main area of responsibility was to coordinate all aspects of the Information Services Capacity and Resource Management processes, performing analysis on resource allocations and assessing impacts to project activities on the movement of resources to reporting of follow-ups and concerns. Responsibilities also included maintenance activities related to Resource Tool administration such as building projects in the system and effective management of the Enterprise Global resource pool. Made recommendations on and may implement policy improvement opportunities. This role engaged all other organizations in the bank with interest in and oversight for I.S. projects and resource allocation. Finally, this role entailed supporting the IS budget and forecast processes with resource capacity information, including providing an aggregate view across the organization of resource deployment and efficiencies by skill, project and area.
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    Steve is an extremely multifaceted, multitalented individual who can accomplish almost any goal laid before him. Data analysis, project management, programming, business process development, financial analysis – Steve will attack the issue with verve and deliver high-quality results. Steve is a pleasure to work with and I’m hoping our paths cross again.
     
    Craig Bitter

  • Skills

    .NET

    C#

    WCF

    Perl

    VBA

    VB.NET

    SQL Server

    Oracle/OBIEE/Publisher

    Business Development

    Systems Integration

  • Education

    Bucknell University

    Computer Science, BS 1997 - 2001
    Bucknell University is a private liberal arts university located alongside the West Branch Susquehanna River in the town of Lewisburg, in central Pennsylvania, United States. The university consists of the College of Arts and Sciences, School of Management, and the College of Engineering. Bucknell was founded in 1846, and features programs in engineering, management, education, and music, as well as programs and pre-professional advising that prepare students for study in law and medicine. It has almost 50 majors and over 60 minors.It is primarily an undergraduate school (with 3,500 students), and 150 graduate students on the campus. Students come from all 50 states and from more than 66 countries. Bucknell has nearly 200 student organizations and a large Greek presence. The school's mascot is Bucky the Bison and the school is a member of the Patriot League in NCAA Division I athletics.HistoryFounding & Early YearsFounded in 1846 as the University at Lewisburg, Bucknell traces its origination to a group of Baptists from White Deer Valley Baptist Church who deemed it "desirable that a Literary Institution should be established in Central Pennsylvania, embracing a High School for male pupils, another for females, a College and also a Theological Institution."

    Activities: Kappa Sigma Fraternity

    Bishop Ireton High School

    1993 - 1997
    Bishop Ireton High School is a Roman Catholic High School located in Alexandria, Virginia. The school was founded in 1964 by the Oblates of St. Francis DeSales, and named in honor of Peter Leo Ireton, Bishop of Richmond from 1945 to 1958. The school originally admitted only male students. Bishop Ireton, more commonly known as "BI" or simply "Ireton", became coeducational in 1990 after the closing of sister school, St. Mary's Academy. In 2008, the Oblates withdrew their presence from Ireton and the school is now solely managed by the Roman Catholic Diocese of Arlington.AdministrationThe school is run by the principal. There are two Vice Presidents, one for Student Services, and one for Academic Concerns. The Vice President for Student Services moderates the Office of Student Government (OSG). There is also a Dean and an Assistant Dean.Student governmentStudent Government is organized in the following manner: Executive Board: Five Members that can consist of Sophomores, Juniors, Seniors. In most cases, the Executive Board consists of mostly Seniors. There is one President and four Vice Presidents. The class officers are organized as follows: One President and three officers.Seniors: Four members who receive five nominations each year;Juniors: Four members;Sophomores: Four members;Freshman: Four members; The OSG meets once and week and plans important events, such as Homecoming Week, Adopt a Family, Dress Out Day Fundraisers, the Winter Ball, and the Sadie Hawkins Dance. They also have a role in graduation, having the privilege of going first and carrying flags.
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